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Maple Software Pvt. Ltd, Visakhapatnam, India, was founded in 1999 to provide high quality transcription solutions to the growing number of hospitals and physician offices looking to increase efficiency and contain costs in an ever-changing healthcare market with emphasis on customized solutions based on the needs, requirements, and culture of each healthcare organization. By incorporating integrated training facility and scalable infrastructure into our operations, we have provided for expansion into related areas of operation as well as are able to service all our clients’ needs in an expeditious manner.
Maple has the unique distinction of achieving ISO 9001:2008 Certification from AQA (American Quality Assessors).
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Maple understands that the success of any service provider rests on the quality of manpower that it possesses and constant upgradation of the skills of its team members. Hence each and every team member is carefully scrutinized on the grounds of academics, technical skills, and also most importantly the attitude.
Maple takes pride of the fact that each and every team member has had a minimum of 15 years of education with English as the primary language and majority of them having completed graduation in Life Sciences and some even post graduation before getting trained in Healthcare Documentation Services.
We also conduct regular orientation programs to educate our team members regarding different medical specialities and the advances being made in that field which we may come across in Healthcare Documentation Services by a Medical Practitioner.
Each team member clearly understands his/her role in sustaining and improving the clientele by ensuring that Maple as a team delivers quality output to the client.
Maple places great onus to maintain consistent quality of 98% and above to each and every report processed by its team members.
Each team member is trained to be quality conscious, understanding the significance of delivering each and every report of client satisfactory quality.
We at Maple do not talk of average accuracies, but talk of accuracy with respect to each report. If in case, the quality of a report was found to be below 98%, we redo the report and post it within 6 hours to the client at no cost.
Our unique tracking and auditing system enables us to grade the performance of each team member and thereby keep track of the value addition being done by each team member who worked on a report through different levels of transcription, proof reading, editing, and formatting.
Maple takes great pride in its track record of maintaining the agreed upon TAT requirements with its clients.
Our unique protected working interface has the feature of listing out the TAT requirements of each and every file and also highlights the time remaining to upload the file within the stipulated time. Hence, every team member is aware at all times about the remaining TAT by which the file needs to be processed.
Maple also provides a special feature in the customized secure web interface it creates for each of its client through which they can make special TAT request for special needs.
Maple is HIPAA compliant and gives utmost priority to maintaining the confidentiality of the patient data that it utilizes in processing the transcription works.
Maple delegates a specific team with a team lead to each of its clients to ensure that the quality is maintained at all times. The concerned team lead reports to the Operations Manager, who coordinates with the clients promptly at all times to take care of the client requirements.
The Operations Manager will oversee the entire process starting from the receipt of voice files to the delivery of transcribed documents and in the process monitoring the TAT reports, internal auditing reports for quality, coordinating between the client and the team members as required on a day-to-day basis to incorporate the client feedback and requests, conducting team meetings, teleconferencing with the client etc.