Healthcare Documentation Services

Account Management

Maple delegates a specific team with a team lead to each of its clients to ensure that the quality is maintained at all times. The concerned team lead reports to the Operations Manager, who coordinates with the clients promptly at all times to take care of the client requirements.

The Operations Manager will oversee the entire process starting from the receipt of voice files to the delivery of transcribed documents and in the process monitoring the TAT reports, internal auditing reports for quality, coordinating between the client and the team members as required on a day-to-day basis to incorporate the client feedback and requests, conducting team meetings, teleconferencing with the client etc.